"Angel speaking," I said, my customary phone answering protocol. "Hi Angel, my name is Mary from XYZ Printing." "Who? " I replied. "Mary from XYZ Printing. I'm new here," she continued timidly, "and they gave me a list of people who have done business with us in the...

Often times in business, we have the opportunity to get exactly what we want and need. The problem is, we just don’t ask for it correctly. Take, for example, something I did just the other day. I wrote an article and sent it to one of...